Website Monitoring Policy

1. Purpose

This Website Monitoring Policy outlines the procedures and practices followed by the Central Pollution Control Board (CPCB) to ensure the continuous availability, performance, security, and quality of our website. The policy is designed to maintain high standards of service delivery to all stakeholders.

2. Scope

This policy applies to:

• The main CPCB website (cpcb.gov.in)
• All sub-domains and associated web applications
• Mobile applications and web services
• Third-party integrations and APIs

3. Monitoring Objectives

The primary objectives of website monitoring are to:

• Ensure 24/7 availability and uptime of the website
• Monitor and optimize website performance
• Detect and respond to security threats promptly
• Identify and resolve technical issues quickly
• Maintain compliance with GIGW 3.0 standards
• Ensure accessibility for all users
• Track user experience and satisfaction

4. Monitoring Parameters

4.1 Uptime Monitoring

• Target Uptime: 99.5% or higher
• Monitoring Frequency: Every 5 minutes
• Alert Threshold: Immediate alert if website is down
• Tools: Automated monitoring systems and manual checks

4.2 Performance Monitoring

• Page Load Time: Target < 3 seconds
• Server Response Time: Target < 500ms
• Database Query Performance: Monitored continuously
• API Response Times: Tracked and optimized

4.3 Security Monitoring

• SSL certificate validity and expiration
• Vulnerability scanning (weekly)
• Intrusion detection and prevention
• Suspicious activity and login attempts
• DDoS attack detection and mitigation

4.4 Content Monitoring

• Broken links and missing resources
• Content accuracy and currency
• Accessibility compliance (WCAG 2.1 AA)
• Mobile responsiveness

5. Monitoring Schedule

6. Incident Response

6.1 Severity Levels

• Critical: Website completely down or major security breach (Response time: Immediate)
• High: Significant functionality impaired or performance degradation (Response time: Within 1 hour)
• Medium: Minor functionality issues or broken links (Response time: Within 4 hours)
• Low: Cosmetic issues or minor content errors (Response time: Within 24 hours)

6.2 Escalation Process

1. Automated alert generated by monitoring system
2. On-duty IT personnel notified immediately
3. Initial assessment and troubleshooting (15 minutes)
4. Escalation to senior technical team if unresolved (30 minutes)
5. Notification to Web Information Manager for critical issues
6. External vendor support engaged if required

7. Backup and Recovery

• Database Backups: Daily (automated)
• Full System Backups: Weekly
• Backup Retention: 30 days (rolling)
• Disaster Recovery Plan: Tested quarterly
• Recovery Time Objective (RTO): 4 hours
• Recovery Point Objective (RPO): 24 hours

8. Reporting and Documentation

8.1 Regular Reports

• Daily: Uptime and performance metrics
• Weekly: Security scan results and incident summary
• Monthly: Comprehensive website health report
• Quarterly: Accessibility and compliance audit
• Annually: VAPT report and strategic recommendations

8.2 Incident Documentation

All incidents must be documented with:

• Date, time, and nature of incident
• Impact assessment and affected users
• Root cause analysis
• Resolution steps taken
• Preventive measures implemented

9. Roles and Responsibilities

• Web Information Manager (WIM): Overall responsibility for website monitoring and compliance
• IT Team: Technical monitoring, maintenance, and incident response
• Content Team: Content accuracy, updates, and quality assurance
• Security Team: Security monitoring, vulnerability management, and compliance
• QA Team: Testing, accessibility verification, and user experience

10. Continuous Improvement

CPCB is committed to continuous improvement of website services through:

• Regular review of monitoring metrics and KPIs
• User feedback analysis and implementation
• Technology upgrades and optimization
• Staff training and capacity building
• Adoption of best practices and industry standards

11. Compliance

This policy ensures compliance with:

• Guidelines for Indian Government Websites (GIGW) 3.0
• Information Technology Act, 2000
• CERT-In security guidelines
• Web Content Accessibility Guidelines (WCAG) 2.1 AA
• Digital India initiatives

12. Contact for Technical Issues

For reporting technical issues, downtime, or security concerns, please contact:

13. Policy Review

This Website Monitoring Policy is reviewed annually and updated as necessary to reflect changes in technology, regulations, and organizational requirements. The last review date is indicated at the top of this page.